We consistently do our best for our clients by:

• delivering on our promise
• being responsive to client needs
• treating all clients with respect

Whakatauaki:
Korerotia nga kai rangatira
'Persuasion, the art of leadership'

We do our best at all times by:

• identifying opportunities and solutions.
• building on our strengths to make things happen.
• knowing what is expected
• learning from our mistakes

Whakatauaki:
Te Ao Maori, he ao auahi-kore. Ko tenei ta taaua mana motuhake
'Our world is smokefree. This is our independence'

We create a trusting environment by:

• encouraging open, honest, and respectful communication
• being heard, responded to and valued
• being accountable for our behaviours
• following through all commitments in a timely manner

Whakatauaki:
Whangaitia te ngakau tangata
'Foster the essence of the person'

We create an environment where people matter by:

• working together to create a friendly and welcoming workplace
• giving and receiving constructive feedback.
• recognising and celebrating success
• developing our people

Whakatauaki:
Me hikoi tahi tatou, kia ea ai ki nga taumata
'Let us journey together, so we can all reach our goals'

We create an environment where communication is open and honest by:

• actively listening
• sharing information in a timely manner
• providing clear and consistent information

Whakatauaki:
Ma te mohio, ka hua ko te maramatanga
'Only from the gaining of knowledge can there be understanding'